Sewer Backup Prevention & Reporting

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Emergency Information

If you experience a sewer backup, call us at the numbers listed below.

We will dispatch a maintenance crew to your address to determine if the stoppage is in the City sewer main or the private sewer lateral. If the City main is found to be clear, it is the responsibility of the property owner to call a plumber or sewer/drain cleaning service to correct the problem. The property owner is responsible for maintaining adequate flow to and through the sewer lateral from the property structure to and into the City sewer main. If the blockage is in the City main we will fix it as quickly as possible and keep you informed about what is being done.

Coping with Sanitary Sewer Backups

Sanitary Sewer Emergency Numbers:

  • During normal business hours (8:30am - 5:00pm, Mon-Fri) – (608) 789-7536
  • After 5:00pm on weekdays, weekends, or on holidays –  (608) 789-7330

Paying for Damage From a Sewer Backup

It is important to understand that the City of La Crosse Sanitary Sewer Utility will not pay for damages caused by sewer backups. If it the property owner feels the problem was caused by negligence on behalf of the utility, they would have to follow the City of La Crosse Liability Claims process.

Many homeowners' insurance policies exclude damage resulting from sewer backups, thus creating a financial hardship to the property owner in the event of an incident. However, some insurance companies do provide sewer backup coverage with a special rider. If you are concerned about the possibility of a sewer backup and want to insure that you are covered, the utility urges you to check with your home or property insurer regarding the availability of sewer backup insurance.

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Illegal Connection

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